To engage our van rental services at Van Rental Los Angeles (VRLA), renters must be a minimum of 21 years old and possess at least five years driving experience. For visitors or tourists over 21 with a valid driver’s license from their home state or country, driving in California is permissible as long as their original license remains valid and not expired.
- A valid driver’s license and credit/debit card are required, and a security deposit of at least $300 above the expected rental charge is applicable.
- All authorized drivers must have proper liability insurance that can be transferred and used for the rental vehicle.
- Renters for our passenger vans must be 21 years or older with some prior driving experience. If the van is intended for hire, profit, or any group use, all drivers must possess the necessary licenses and comply with local, state, and federal laws.
School employees operating passenger vans must hold a Commercial Driver’s License (CDL) and a passenger transport endorsement, adhering to the Public Contract Code.
- **LAX Airport Pick Up and Drop Off:**
For those flying into LAX airport, contact us at 877-840-0302 when ready outside the terminal curbside. Returns require a one-hour advance notice during working hours 8 AM to 8 PM, and drop-offs can be made at our parking lot.
- **Delivery and Collection:**
Upon request, we offer the convenience of delivering or collecting a specific vehicle at your home, hotel, or other locations in Los Angeles. Please note that pick-up or drop-off fees may apply.
- **Hotel Delivery:**
We extend our delivery service to hotels, but the customer must be present to sign the rental agreement. Additional drop-off fees are applicable for hotel deliveries outside the LAX area.
- **Seat Removal for Luggage Space:**
If you require additional luggage space, we can remove the last row seats, accommodating 11 people (10 passengers and the driver) with some luggage space in a 15-passenger van E350. Please specify this preference in the comments section during online reservations. There is a nominal $25 charge for seat removal, and for transit vans, two middle seats of the last row can be removed.
**Accepted Forms of Payment:**
Payment for rental fees can be made using cash, check, credit cards, debit cards, or PayPal. However, it is imperative that a valid credit/debit card is on file.
**Third-Party Credit Card Usage:**
To rent a vehicle, the cardholder must personally present themselves with proper identification to sign the rental contract. For school groups or business cards, an authorization form may be sent before the rental pick-up, subject to management approval.
**Reservation Deposit:**
A deposit is mandatory for security purposes. Two weeks before the pick-up date, we authorize a minimum of $300 on your debit or credit card. This deposit is returned if you cancel the reservation two weeks before the pick-up date.
**Deposit Amount:**
The deposit amount varies depending on the vehicle type and debit/credit card used. Typically, we authorize a minimum of $300, releasing it after the vehicle is returned within 7 to 15 business days.
- **Vehicle Options:**
Our extensive fleet includes various Ford models of 12 & 15 passenger vans, Toyota Sienna minivans, luxury high-top transit vans, 12 passenger Benz Sprinter van and low/high roof cargo vans,
2. **Transmission Type:**
All our vehicles are equipped with automatic transmissions for ease of use.
- **Air Conditioning:**
Every van in our fleet features air conditioning, providing both front and rear comfort.
- **Pet Policy:**
To maintain cleanliness and an allergy-free environment, we strictly adhere to a no-pet policy. We apologize for any inconvenience this may cause.
- **Accessory Options:**
Complement your rental with accessories like GPS navigation systems, WiFi Internet, child, and toddler seats.
- **Towing Hitch or Trailer Rental:**
While we do not rent trailers, we can provide passenger vans with towing receivers and hitches. However, it is strongly advised not to tow a trailer with more than one passenger on board.
- **Child and Infant Seat Regulations:**
California and other states mandate child safety seats for infants and children under 8 years old and under 4 feet 9 inches tall. Booster seats are appropriate for those aged 8 to 12 years until they are tall enough to use a seatbelt properly. Children under 4 feet 9 inches tall and under the age of eight should be restrained in an appropriate child restraint system in the back seat of the car. Never leave a child six years of age or younger unattended in a car without supervision by someone at least 12 years old.
- **Driving Off-road:**
Off road driving is not allowed with our vans and may cause damage to the vans and voids the insurance coverage.
- **Transparent Pricing:**
We pride ourselves on transparency, ensuring no hidden fees or surcharges. Renters acquiring vehicles from different partner locations may incur charges for tax, VLF, and other fees.
- **Additional Driver Charges:**
Yes, additional charges apply if more than one person will be driving the rental vehicle. The second driver must be 21 or older, presenting a valid driver’s license and credit card. Spouses automatically qualify as authorized drivers if they hold a valid driver’s license and meet age restrictions.
- **VLF/VLRF and Cleaning Fee:**
Unlike some rental services, we do not impose Vehicle License Recovery Fee (VLF/VLRF). However, we have a one-time service fee. Regarding cleanliness, our vehicles are non-smoking and regularly cleaned. A cleaning fee of up to $500 may be charged for tobacco odor, pet hair, excessive dirt, stains, or residue upon return.
- **Fuel Charges:**
Renters are responsible for returning the vehicle with the same fuel level it was given. If the fuel tank is not full upon return, a refueling charge of $35 plus fuel cost will be applied.
- **Pre-paid or Upfront Fuel Option:**
While not mandatory, we offer the convenience of paying for a full tank of fuel before the pick-up date. This option allows you to return our vans at any fuel level, eliminating additional fees.
- **Traffic, Parking, or Toll Tickets:**
Renters are liable for any traffic, parking, or toll tickets incurred during the rental period. A $35 admin fee or 20% additional service fee will be charged for tickets we pay on your behalf. Toll fees must be paid before entering toll roads, bridges, or crossings, and a $15 admin fee will be added to any toll evasion notices received.
- **Underage Charges:**
Additional charges apply to customers aged 21-24 years old for minivans, while for full-size vans, the renter should be at least 25 years old.
- **Toll Roads:**
Toll roads require payment, and if you drive our vehicles on them, you will be charged for tolls plus a Toll Pass charge of $15 per rental. You can add Toll Road transponder to your rental as well.
**Valid Driver’s License in Every State:**
A valid license issued in your state or country is acceptable in other states you visit. However, our vehicles are confined to California, Nevada, Arizona, and Utah. If you plan to drive to other states, please contact us for guidance.
**International Borders and Travel to Mexico or Canada:**
Vehicle use is restricted to the Continental United States, and it must remain within the USA. Special requirements, additional insurance, and management approval are necessary for travel to Mexico, so kindly contact us in advance so we can add Mexico’s insurance to your rental agreement.
- **Special Rates for Monthly Rentals:**
Take advantage of our special monthly rates for all van types, please contact us 877-840-0302.
- **Discounts for AAA Club, Travel Agencies, or Airport Employees:**
We offer exclusive discounts to members of AAA, travel agencies, or airport employees. Advance reservations must include the respective promotion code or AAA Club Discount Code.
- **Coupon Offers:**
Coupons are available on our website and can be printed for use. Group promotions and discount codes for van rental in Los Angeles can be found on our website.
- **Military Personnel Discount:**
Active-duty US military personnel with a valid ID or US Armed Forces identification cards can enjoy a 10% discount with a minimum 5-day booking.
**Early Vehicle Return:**
Returning the rental van ahead of schedule is permitted. However, there will be no refund for unused portions of the reservation, and no extra fees are charged for breaking the rental agreement. Be aware that returning the vehicle early may alter any discounted rates.
**Daily Mileage Allowance:**
Our fleet rentals, including passenger and cargo vans, come with 150 free miles per day. Additional miles are charged at a rate of 45 to 50 cents per mile. Vehicles are restricted to driving in California, Arizona, and Nevada.
- **Flat Tire Assistance:**
While we regularly inspect all vehicle tires, renters are responsible for repairing or replacing flat tires and any resulting damage. Changing the spare tire can be done by the renter or with the assistance of a local tow company.
- **Starting Issues:**
Our batteries undergo frequent inspections. Ensure all lights are off before leaving the van to prevent battery failure. In case of starting issues, use a battery jumper or contact local roadside assistance.
- **Mechanical Failure:**
For renters in the Los Angeles area, we strive to replace vans experiencing mechanical failure. If outside Los Angeles, we assist in finding a local shop or vehicle dealer for repairs. Contact our toll-free number at 877-840-0302 for arrangements.
- **Vehicle Damage:**
In the event of vehicle damage, the renter or their insurance is responsible for repair costs and loss of use. Opting for Collision Damage Waiver (CDW) can eliminate financial responsibility, with a $1000 deductible.
- ** What if an indicator light illuminates on the dashboard:**
In the event that an indicator light illuminates on the dashboard of our passenger vans, which, though exceptional, can be quite sensitive to various factors such as temperature fluctuations, changes in altitude, or different fuel brands, we kindly ask you to promptly inform Van Rental Los Angeles office. You can do so by either speaking directly to a representative or leaving a detailed message. If the illuminated light is accompanied by a performance issue or a specific message, we urge you to call our toll free line 877-840-0302 immediately during business hours to speak with a representative.
To cancel a reservation without incurring charges, do so up to 7 days before the scheduled pick-up date. Cancellations within 7 days result in a charge of 50% of the total or a minimum $300 fee. For one-way rentals, long weekends, holidays, and Christmas, a minimum $500 cancellation fee applies. Failure to notify us of cancellations or a no-show up to 2 hours late results in the collection of the total rental fee from the responsible party’s credit card.